5 Nonprofits Winning at Social Media

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CincyCAA

5. Cincinnati-Hamilton County Community Action Agency

Not only is CincyCAA active on Twitter, their tweets and images both attract the viewer and provide clear, practical information about accessing services in the community.


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IMPACT Community Action

Several reasons why not being considered “poor” by the Federal Poverty Guideline is deceiving. #OHSOP17#poverty#povertystats#housing#food#utilitiespic.twitter.com/oblNi8NN4C

— IMPACT Community Act (@IMPACTCA) June 6, 2018

4. IMPACT Community Action

Nonprofits owe a lot to the invention of the infographic. (You can use Canva and Tableau Public to make free infographics and data visualizations.)


 

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Humane Society of Ventura County

3. The Humane Society of Ventura County

Look at that adorable little face! The Humane Society of Ventura County has dozens of great, expressive photos of their adoptable animals. Their posts also include facts about each dog, cat, or horse’s personality and backstory.


 

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CAPSLO

2. Community Action Partnership of San Luis Obispo County (CAPSLO)

CAPSLO’s Sex Ed program has one of the best small-nonprofit Instagrams out there, an integral quality given their target audience.


 

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MacArthur Foundation

1. MacArthur Foundation

Yes, MacArthur is a private foundation rather than a small community-based organization. But their Learning page offers valuable resources for nonprofits, not to mention great inspiration for creating your own infographics.


 

What are some other nonprofits doing a great job of telling their stories on social media?

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3 Things You Learn After Adding Chat to Your Website

I work for a large nonprofit that recently added a Chat feature to its website. In the past, clients in need of information that wasn’t on the website had no choice but to call. Our Marketing Director saw a need for a more modern way for our clients to reach out to us. Here are some insights I’ve gained from the first few weeks of Chat:

1) Don’t call it “Chat.” There’s something that sounds very professional about saying, “I’m on the phone.” If used correctly, it can send people quietly scurrying away with whispers of “Oops! Sorry.”
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However, “I’m on Chat,” doesn’t carry the same connotation. It sounds frivolous.
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Stick with, “I’m helping a client navigate our services.”

2) People get impatient.

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You can buy yourself some time with strategic responses. My agency uses LiveChat, which allows users to create shortcuts for “canned responses”; for instance, typing “#please” generates the response, “Please give me a moment to check on that for you.”

3) Those hesitant to call will use Chat.
Adding a Chat feature can attract questions that people might have been nervous about asking over the phone. Chat puts people at ease.