Helping Low-Income Clients Keep Stable Phone Numbers

Being a low-income American means living with constant instability: not making rent could mean losing your home, and being unable to afford an expensive phone plan could leave you changing phones and numbers every few weeks. Nonprofits who serve low-income people often complain of difficulty reaching their clients because of disconnected phone numbers and missing mailing addresses.

Unstable phone numbers make it difficult for people to receive much-needed services, and they contribute to the cycle of poverty: how can someone break this cycle if they change numbers so often that the contact info on their resume is outdated when a prospective employer calls?


Google Voice is a free tool that nonprofit employees can recommend to low-income clients to help them remain reachable. GetVOIP explains:

“With Google Voice, users can obtain a single phone number to be used on all of their devices. No longer do you have to give out an office, cell and home number – with Google Voice, whenever your number is dialed it will ring each phone and device you sync to the service.”

Pretty cool, huh?



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